Refund and cancellation policy

Before digital supply begins

If you paid in error and personalisation or digital supply has not begun, contact immediately. Where a statutory cancellation right applies, a consumer may cancel within 14 days of the contract unless that right has been validly lost after immediate digital supply begins.

Immediate digital supply

Checkout asks the purchaser to expressly request personalisation and digital supply during the 14-day cancellation period and acknowledge that the right to cancel is lost once supply begins. We will not rely on that loss of cancellation rights unless the required request and acknowledgement have been obtained and confirmed.

Faulty, missing or misdescribed files

Cancellation rules do not remove legal rights when digital content is faulty, materially not as described or not supplied. Contact support with the checkout email and receipt reference. We will verify the order and, as appropriate, repair, regenerate, replace or re-send the files. A price reduction or refund will be provided where required by law.

Incorrect submitted information

Please check the personalisation form carefully. Errors caused solely by inaccurate customer input are not normally a product fault. We will nevertheless consider a reasonable correction request, particularly where files have not yet been generated.

Refund timing

Approved refunds are returned to the original payment method through Stripe. Banking networks determine when the credit appears. We will not deduct payment-processing charges from any refund that the customer is legally entitled to receive.

Model cancellation form

You may copy and email the following form where a cancellation right applies:

This policy forms part of the terms of sale.